Al Sambar, left, Liyia Wu and Ophelia Ceradini.
In a retail environment where people are staying home to shop online more than ever, getting and keeping a consumer attention can be difficult. One new way that is on the rise? Live-stream video selling.
According to several experts in a session at the National Retail Federation’s annual retail conference NRF 2021, live-stream video selling is going to be a huge part of online shopping’s future.
Lauded by converts for its high customer engagement levels, relatability and ability to replicate in-store experiences, live-stream selling involves explaining, demonstrating and selling product on a live video that viewers can then purchase directly from through embedded links. It essentially gives sellers their own instant shopping channel, offering businesses the opportunity to sell directly, answer customer questions immediately, offer special deals, and involve different company personalities and even celebrities.
“This isn’t just about shopping,” said Liyia Wu, founder and CEO of China-based live-stream selling platform ShopShops. “This is about creating a live experience that you’re sharing authentically with an audience. They’re trying to find things that are interesting and excite their lives, so its about sharing your knowledge, your experience with the viewer, and it sells.”